Frequently added questions about tours.

Is the UAE safe for tourists?

Many world records and awards are gifted to this country. And it makes senses that this country is highly attracted by tourists all over in the world. UAE's virtually crime-free environment and well-organized emergency services will bring you peace of mind and a relaxing stay.

What if I need to cancel or amend my booking?

Please see our Terms & Conditions for full details.

Where do I get general information about Dubai Tourism?

Call Department of Tourism and Commerce Marketing on Tel +971 600 555559 or visit their website address: https://www.visitdubai.com/en/department-of-tourism.

How many travellers will be there as part of a group tour?

The number of travellers varies depending on the mode of package. The usual group size for a tour is above 20 guests. In the case of speciality tours, there are chances that the number of travelling may increase.

Can I extend my stay while on a group tour?

Yes, you can indeed extend your stay while on a tour. This extension of stay before or after a tour would incur additional charges. You can do it by informing your travel advisor at the time of booking.

Where can I find information about all Oberon Tourism products?

Oberon Tourism website www.oberontours.com contains all of the information about al Oberon Tours Products and services. You can also call on the Oberon Tours 24 X 7 number +971 562027319 and speak to our travel advisors.

Does Oberon Tours book only Air Tickets?

Oberon Tours does not book only air tickets. When you a book a tour or tour package, Oberon Tours books the air tickets that are part of the tour or tour package. In the case of customized holidays, Oberon Tours will book the air tickets when you decide to book a holiday package i.e. Air + Hotel/Air + Hotel + Sightseeing, etc.

Does Oberon Tours process only VISAs?

Oberon Tours does not do only VISAs for our guests. When you a book a tour, Oberon Tours acts as a facilitator for your VISA process and submits the VISA application on your behalf. In the case of customized holidays, Oberon Tours facilitates the handling of the VISA process for a service fee. In all other cases, Oberon Tours does not process only VISAs.

Where can I find the address of Oberon Tours offices or Preferred Sales Partners?

You can find the address of Oberon Tours offices or Preferred Sales Partners in the Contact Us section of the website. Here is the link: Contact Us

Can I modify or change my booking after confirmation?

Yes. In select cases only, kindly consult with the operations team if you have the option to modify your booking after confirmation, the operations team will do that. However, to do so, Any such modifications would incur additional charges.

Where do I get general information about Abu Dhabi Tourism?

Call DEPARTMENT OF CULTURE AND TOURISM AUH on tell 800 555 or visit their website address: www.visitabudhabi.ae

What is the local time in UAE?

The UAE is four hours ahead of UTC (Co-ordinated Universal Time - formerly known as GMT) and there is no daylight saving. Hence, when it is 12.00 midday in Abu Dhabi, it is 3 am in New York, 8 am in London, 10 am in Johannesburg, 1.30pm in New Delhi, and 6 pm in Sydney (not allowing for any summertime saving in those countries).

What is the electricity supply standard in the UAE?

UAE’s electricity supply is 220/240 volts at 50 Hz. Square three-pin sockets are standard. It is advisable to bring a plug adapter with you, though most hotels can supply adapters for other kinds of plug and they can be bought locally.

Does UAE have special needs facilities?

Most of UAE's five-star hotels, malls and heritage attractions have wheelchair facilities. Wheelchair ramps often have steep angles. All International Airports are well equipped for physically challenged travellers. There is a special check-in gate with direct access from the car park, as well as dedicated lifts, and a meet and assist service.

Do hotels and malls have play areas and baby changing rooms?

UAE has a very family-friendly environment. Baby changing rooms, play areas and kids facilities are commonplace in malls and hotels alike; most hotels have paid child care services. Kids’ menus, high chairs and play areas are common in most restaurants.

Is internet access available in public places, malls and hotels?

Most hotels offer complimentary internet access to their guests or paid access to non-guests. There is a growing number of establishments outside of hotels - such as coffee shops and restaurants - that also offer wireless Internet access. Visitors who don’t have their own laptop can drop by Internet cafés in malls and along most busy streets.

What is the local currency and what is its current value?

The local currency is the UAE dirham (AED or Dhs) which is divided into 100 fils and is pegged against the US $ (US$ 1: AED 3.6725).

Can I use my debit and credit cards when shopping in UAE?

Most shops, hotels and restaurants in UAE accept major credit and debit cards (Visa, MasterCard, American Express, etc.). It is prudent to confirm acceptance of credit card or debit card payments with the staff especially if there is no visible signage indicating acceptance of credit card payment at the store premises or the till/counter.

When is the weekend in UAE?

Weekend in UAE is Friday and Saturday, and the first day back to work (for most companies) is Sunday. There are, however, certain offices that remain open on Saturday too.

Are there any restrictions on photography?

While normal tourist photography is acceptable, it is polite to ask permission before taking photos of people, particularly women. Photographs of a government building, military installations and ports and airports should not be taken. Also, cameras may be banned in public areas designated for women and children only.

What is the UAE national dress?

UAE nationals usually wear traditional dress in public. For men, this is the kandura - a white full-length shirt-like garment, which is worn with a white or red checkered headdress, known as a ghutra. This is secured with a black cord (agal). Sheikhs and important businessmen may also wear a thin, gold-trimmed robe (bisht) over their kandura at important events. In public, Emirati women wear a long, loose black robe (abaya) that covers their normal clothes - plus a headscarf (Sheyla). The abaya is often of very sheer, flowing fabric with intricate embroidery and beadwork along the wrists and hemline. Sheylas are also becoming more elaborate and a statement of individuality, particularly among the young. Headwear varies with some women wearing a thin black veil covering their face and others, generally older women, wearing a leather veil (burka), which covers the nose, brow, cheekbones and lips.

Is English widely spoken in UAE?

Although Arabic is the official language in the UAE, English is widely spoken. Most business transactions in the UAE are conducted in English.

What is the traditional food of Arab Emirates?

Here we go the traditional cuisines by name; Gahwa, Luqaimath, Chebab, Khameer, Balaleeth, Ragag Bread, Saloona, Tareed, Machboos, Quzi, Hareez, Madrooba, Grilled Fish. Etc

What should I do in an emergency?

The emergency phone number for UAE Police is 999. Whether you need police assistance, an ambulance or for any other emergency situation, this is the number to call. Calls to this number are free of charge.

Do I need a visa to visit UAE?

Citizens of Australia, Andorra, Austria, Brunei, Belgium, Denmark, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Italy, Japan, Liechtenstein, Luxembourg, Malaysia, Monaco, The Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States of America and the Vatican State can get a free-of-charge entry visa upon arrival at International Airport. GCC citizens do not need a visa to enter the UAE. Citizens of all other countries will need to apply for a Tourist, Transit or Visit Visa prior to their trip. If you have booked your trip through a travel agency, in most cases they will be able to arrange this for you. Five, four and three-star hotels can apply for visas on behalf of guests who have booked a stay with them. Please note that not all five, four and three-star hotels have this system in place. Make sure you check with your preferred hotel if they offer this service. This service does not currently apply to guests staying in hotel apartments. While the airline, travel agency and hotel can apply for your visa, please make sure you give yourself enough time for it to be approved, and note that they do not take responsibility if the visa is declined. Otherwise, you will need to apply for a visa through your nearest UAE embassy. An eye scan will be required at the airport.